Cancellation & Refunds
We want every booking to be a great experience. This policy explains how cancellations and refunds work when you book a Provider through Refine Touch USA. All amounts are in U.S. dollars.
1. Cancelling as a Customer
- More than 48 hours before the scheduled service: free cancellation, 100% refund.
- Between 24 and 48 hours before: 50% refund.
- Less than 24 hours before, or no-show: no refund, as the Provider has reserved the time for you.
2. Cancellation by the Provider
If a Provider cancels for any reason, you receive a full refund within 5–10 business days and our team will help you find an alternative Provider.
3. Service not as described
If the service was not delivered, or materially differs from the listing, contact us within 72 hours of the scheduled date. We review each case individually and may issue a partial or full refund.
4. How refunds are issued
Refunds are returned to the original payment method. Platform fees are refunded together with the service price when a refund is granted.
5. Rescheduling
You can reschedule once free of charge up to 24 hours before the service, subject to the Provider's availability, directly from your dashboard.
For any question, contact us at hello@refinetouch.com.